JM
Johan M

1 reviews | Active since Oct 2015

01 Oct 2015, 09:47

Keeps on billing me after contract was cancelled

I had 2 cellphone contracts with cell c. I cancelled my first contract on 6 Jul. 2015 with immediate affect and paid my settlement amount of R449.86.<br> The next month on 6 Aug. 2015 I cancelled my other contract with immediate affect and paid the settlement amount of R300.00.<br> On 31 Aug. 2015 an amount of R364.70 was deducted from my bank account, I called the call center and after holding on for ages, they said that it was service charges (This can't be true, because I had more than enough data, sms's and minutes), but I accepted their excuse for this deduction and asked if there would be any more deductions and they said NO.<br> On 30 Sept. 2015 another amount of R227.89 was deducted from my bank account. I have been trying to get hold of someone at cell C to refund me, but I just keep holding on and on.<br> I have read that there is a lot of complaints like this on hello peter and would like to know how cell c can still get away with this.<br> I want to join the other complainers and ask cell c to please \stop *** my money"<br> AND I DEMAND A REFUND!!!!!"""

0
Replies (1)
Cell C
Cell C's reply01 Oct 2015, 11:57
Official
Hello Johan :(,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN