Keeps deducting money after contract cancelled

Item: Cell C
Rating: 1
Author: khotso M

I cancel my contract with there company in Jan 2018 on both sims as the contract was ending that month and informed them that i no longer require both the cell and data sim but after my last deduction of R13.36 on the 1 March 2018 which i presumed was my last deduction the following month a new deduct of R69(which i presume was for the data sim which i also cancel) suddenly appears, who authorise this deduction because i no longer have a contract with them.

So they please stop charging me for something i did not request or authorise on my bank account.

Helpful (0)

Replies (4)

Cell C's replyOfficial

02 May 2018, 09:37

Good morning Khotso

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C's reply02 May 2018, 09:37

Official

Good morning Khotso

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C's replyOfficial

04 May 2018, 10:50

Lungile has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

Cell C's reply04 May 2018, 10:50

Official

Lungile has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

khotso M's updateReviewer Update

13 Jul 2018, 16:13

This company has now handed me over for this ***** they are committing, they are telling me now that i only cancel the phone contract not the data contract even though i pay one amount so i have a contract and im cancelling the contract, now i requested the recording to be emailed to me but they dont want to release to me because it against business practice to do so.....i want that recording....and two why would i cancel one sim and not the other? i cancel the contract not sims the contract.......

khotso M's update13 Jul 2018, 16:13

Reviewer Update

Cell C's replyOfficial

16 Jul 2018, 08:06

The consultant who provided you with feedback regarding this matter listened to the call recording and provided feedback as per the call recording. You requested for the call recording then she advised that she will make arrangements to have the call recording sent to the store so you could be able to listen to it, which she did.

Regards

Cell C | PN

Cell C's reply16 Jul 2018, 08:06

Official

Regards

Cell C | PN