Keep untrained staff away from the unsuspecting public

On 21 April, approx. 10:30, I received a random call from your representative Floyd Kelly. I took great pains to get his name and note the time because he did not sound very knowledgeable and I had some doubts as to what he was talking about. I have a Pinnacle Contract which gives me 1.5G Anytime Data etc per month for R179.00. He said that for R20 more per month I could have 10G Anytime Data and 10G Nite Data. Whilst first being hesitant I then agreed to it. I repeated these ‘benefits’ to him approx. 6 times as I wanted to be sure to get it on record – he confirmed each time that that was what I would be getting for R199.00 per month, plus whatever airtime and minutes goes with it. Towards the end of the conversation he said he had to go through security questions before he could finalize, but your system kept on stalling and questions never came up. He said he would call me back to complete the process when the system was up again. HE NEVER DID CALL BACK. Next thing I see is that I have been debited with an extra R99 on my account for 1.5G extra data for 30 days. I DID NOT ask for this. Your Floyd Kelly is *********** or completely untrained. How can you let people like this loose on the public. You have a moral/ethical duty to only let staff who know what they are doing contact people. I WANT A TRANSCRIPT of that conversation. You have enough information to go onto get it AND I want you to refund the R99 on my account immediately. Keep your extra 1.5G of data and keep Floyd Kelly off the phone lines.