Keep clear of Cell C

<p>Keep clear of cell c</p> <p> </p> <p>I took out a 5 gig data bundle contract on 30 April 2016. It was a special at R 99 per month. I had asked cell C if there was connectivity in my area. They assured me there was. But there was not. It took them 2 months, endless phone calls, checking my brand new computer at my expense, before they deigned to actually check the connectivity in the area. Finally, they agreed the connectivity was very, very poor. They agreed to cancel my contract. They did so immediately.</p> <p> </p> <p>However, they continued to charge me at double the price of my contract. The branch manager who had sold me the contract said he had managed to correct this mistake. Of course, he had not. Just as with the problem of connectivity, this involved me in endless visits and phone calls .</p> <p> </p> <p>I have spent over R 500 in phone calls. The call centre agents were totally unable to even comprehend the problems so I had to wait and wait and wait and wait for the supervisor. Having overcharged me, initially, they once again charged me double AFTETHE CONTRACT WAS CANCELLELD. Once again endless calls, waiting for a supervisor who promised me the problem was being sorted out and I would be contacted in 2 days. This Never happened.</p> <p> </p> <p>The latest communication from Customer Service, signed by Kia Bande on 6 July, was as follows:</p> <p> </p> <p>“Your query has been escalated to our Contracts department who will contact you within two business days to assist further.”</p> <p> </p> <p>I was told days previously that the Contracts dept was dealing with my query. Of course, there was no contact.</p> <p> </p> <p>Not only has Cell C not reimbursed me my R 199, they have not even admitted they owe me R 199.</p> <p> </p> <p>Unless you particularly enjoy trying to engage with services that do not care, do not understand and, clearly have no intention of meeting their commitments, my best advice is: STEER CLEAR OF CELL C.</p> <p>Ref number : ********** 481 for the bill dispute</p> <p> </p> <p> </p>