TM
Thato M
1 reviews | Active since Aug 2016
20 Apr 2024, 20:59
Kaak contract
I am honestly tired of cell c call my mom for nonsense. My mom took a contract phone with cell c and I am the one who’s paying for this contract phone. They’ve called my mom before saying we are in arrears with our payments. I didn’t understand how cause I was paying that account on time. I paid those arrears even if I did understand why I was in arrears. My mom received a call again saying she’s in arrears that’s bull**** cell c must go through their statements. I make payments for this account in advance they must not come with that bull**** now. Threatening my mom that they will disconnect the phone. I am never late with payments cause I don’t want that nonsense arrears they once told me about.
Go through your finance and check don’t be calling my mom for nonsense. I don’t owe nothing. I regret taking a phone with cell c never again bull****.
Helpful (0)
Replies (22)0
Replies (22)
Cell C's replyOfficial
21 Apr 2024, 08:38Dear Thato Mamatsele
Thank you for contacting Cell C.
We are sorry to hear that you had a negative experience with us. We want to help resolve your billing query. Please send us your query at ***, along with the Cell C/ID number, so we can assist you. Also, please attach the most recent proof of payments.
For urgent assistance, please use the email subject line: "HP:(Postpaid) Thato Mamatsele & The account holder's name- Cell C number | Billing".
Best regards,
Cell C| NZ
Thank you for contacting Cell C.
We are sorry to hear that you had a negative experience with us. We want to help resolve your billing query. Please send us your query at ***, along with the Cell C/ID number, so we can assist you. Also, please attach the most recent proof of payments.
For urgent assistance, please use the email subject line: "HP:(Postpaid) Thato Mamatsele & The account holder's name- Cell C number | Billing".
Best regards,
Cell C| NZ
Best regards,
Cell C's reply21 Apr 2024, 08:38
Official
Dear Thato Mamatsele
Thank you for contacting Cell C.
We are sorry to hear that you had a negative experience with us. We want to help resolve your billing query. Please send us your query at ***, along with the Cell C/ID number, so we can assist you. Also, please attach the most recent proof of payments.
For urgent assistance, please use the email subject line: "HP:(Postpaid) Thato Mamatsele & The account holder's name- Cell C number | Billing".
Best regards,
Cell C| NZ
Thank you for contacting Cell C.
We are sorry to hear that you had a negative experience with us. We want to help resolve your billing query. Please send us your query at ***, along with the Cell C/ID number, so we can assist you. Also, please attach the most recent proof of payments.
For urgent assistance, please use the email subject line: "HP:(Postpaid) Thato Mamatsele & The account holder's name- Cell C number | Billing".
Best regards,
Cell C| NZ
Best regards,
TM
Thato M's updateReviewer Update
21 Apr 2024, 11:56Done! I pay that account in advance when they check the will see that in one month there’s double payments.
TM
Thato M's update21 Apr 2024, 11:56
Reviewer Update
Done! I pay that account in advance when they check the will see that in one month there’s double payments.
Cell C's replyOfficial
21 Apr 2024, 12:07Thank you. We have responded to your emails and our Support Team will be in contact with you to help with the billing query.
Cell C | NZ
Cell C | NZ
Best regards,
Cell C's reply21 Apr 2024, 12:07
Official
Thank you. We have responded to your emails and our Support Team will be in contact with you to help with the billing query.
Cell C | NZ
Cell C | NZ
Best regards,
TM
Thato M's updateReviewer Update
21 Apr 2024, 13:27Can they please contact me on this number *** they shouldn’t contact my mom.
TM
Thato M's update21 Apr 2024, 13:27
Reviewer Update
Can they please contact me on this number *** they shouldn’t contact my mom.
Cell C's replyOfficial
21 Apr 2024, 13:31Thank you, we have updated our team, and we will be in touch to assist further.
Cell C | MN
Cell C | MN
Best regards,
Cell C's reply21 Apr 2024, 13:31
Official
Thank you, we have updated our team, and we will be in touch to assist further.
Cell C | MN
Cell C | MN
Best regards,
TM
Thato M's updateReviewer Update
22 Apr 2024, 11:00Still waiting
TM
Thato M's update22 Apr 2024, 11:00
Reviewer Update
Still waiting
Cell C's replyOfficial
22 Apr 2024, 11:17Dear Thato Mamatsele
Kindly note that a follow up request has been sent, do expect feedback.
Regards,
Cell C | PN
Kindly note that a follow up request has been sent, do expect feedback.
Regards,
Cell C | PN
Best regards,
Cell C's reply22 Apr 2024, 11:17
Official
Dear Thato Mamatsele
Kindly note that a follow up request has been sent, do expect feedback.
Regards,
Cell C | PN
Kindly note that a follow up request has been sent, do expect feedback.
Regards,
Cell C | PN
Best regards,
TM
Thato M's updateReviewer Update
22 Apr 2024, 11:30You see why I am saying cell c is kaak. How can this Duduzile lady tell me that my mom didn’t not pass security checks questioning,when the only the only thing she didn’t answer correctly is what Acc am I using. I have 2 accounts how will my mom know which one am I using to pay. This is so unnecessary
TM
Thato M's update22 Apr 2024, 11:30
Reviewer Update
You see why I am saying cell c is kaak. How can this Duduzile lady tell me that my mom didn’t not pass security checks questioning,when the only the only thing she didn’t answer correctly is what Acc am I using. I have 2 accounts how will my mom know which one am I using to pay. This is so unnecessary
TM
Thato M's updateReviewer Update
22 Apr 2024, 11:32I told her to ask me and I might be able to answer but no she refused.
TM
Thato M's update22 Apr 2024, 11:32
Reviewer Update
I told her to ask me and I might be able to answer but no she refused.
Cell C's replyOfficial
22 Apr 2024, 12:56Please be aware that the consultant cannot access the account until the security check is successfully completed by the account holder. Your mom will be contacted again.
Cell C | PN
Cell C | PN
Best regards,
Cell C's reply22 Apr 2024, 12:56
Official
Please be aware that the consultant cannot access the account until the security check is successfully completed by the account holder. Your mom will be contacted again.
Cell C | PN
Cell C | PN
Best regards,
TM
Thato M's updateReviewer Update
23 Apr 2024, 15:12Now my mom’s woke up to her phone being disconnected today and the matter is still unresolved as I am waiting on your consult to get back to me regarding the discussed matter
TM
Thato M's update23 Apr 2024, 15:12
Reviewer Update
Now my mom’s woke up to her phone being disconnected today and the matter is still unresolved as I am waiting on your consult to get back to me regarding the discussed matter
TM
Thato M's updateReviewer Update
23 Apr 2024, 15:13Now my mom woke up to her phone being disconnected today and the matter is still unresolved as I am waiting on your consult to get back to me regarding the discussed matter Add your replyBoldItalicBulletsNumbers
TM
Thato M's update23 Apr 2024, 15:13
Reviewer Update
Now my mom woke up to her phone being disconnected today and the matter is still unresolved as I am waiting on your consult to get back to me regarding the discussed matter Add your replyBoldItalicBulletsNumbers
Cell C's replyOfficial
23 Apr 2024, 15:51Dear Thato Mamatsele,
Kindly note that the account holder will be contacted and provided with feedback as soon as it's available.
Regards,
Cell C | PN
Kindly note that the account holder will be contacted and provided with feedback as soon as it's available.
Regards,
Cell C | PN
Best regards,
Cell C's reply23 Apr 2024, 15:51
Official
Dear Thato Mamatsele,
Kindly note that the account holder will be contacted and provided with feedback as soon as it's available.
Regards,
Cell C | PN
Kindly note that the account holder will be contacted and provided with feedback as soon as it's available.
Regards,
Cell C | PN
Best regards,
TM
Thato M's updateReviewer Update
23 Apr 2024, 16:26Yes they should get back to me
TM
Thato M's update23 Apr 2024, 16:26
Reviewer Update
Yes they should get back to me
TM
Thato M's updateReviewer Update
23 Apr 2024, 16:26Yes they should get back to me
TM
Thato M's update23 Apr 2024, 16:26
Reviewer Update
Yes they should get back to me
Cell C's replyOfficial
23 Apr 2024, 18:46The account holder will be provided with feedback as per discussion with them.
Regards,
Cell C | TN
Regards,
Cell C | TN
Best regards,
Cell C's reply23 Apr 2024, 18:46
Official
The account holder will be provided with feedback as per discussion with them.
Regards,
Cell C | TN
Regards,
Cell C | TN
Best regards,
TM
Thato M's updateReviewer Update
24 Apr 2024, 15:27Statement has been sent to me via email. I don’t need a statement. I know what I have been paying. I want proof that shows that and alert sms was sent in December informing use about that 5% increase also kindly attach the contract so that I can read on clause of the contract
TM
Thato M's update24 Apr 2024, 15:27
Reviewer Update
Statement has been sent to me via email. I don’t need a statement. I know what I have been paying. I want proof that shows that and alert sms was sent in December informing use about that 5% increase also kindly attach the contract so that I can read on clause of the contract
Cell C's replyOfficial
24 Apr 2024, 15:43Noted, we have forwarded this matter for further assistance.
Do expect feedback.
Regards,
Cell C | PN
Do expect feedback.
Regards,
Cell C | PN
Best regards,
Cell C's reply24 Apr 2024, 15:43
Official
Noted, we have forwarded this matter for further assistance.
Do expect feedback.
Regards,
Cell C | PN
Do expect feedback.
Regards,
Cell C | PN
Best regards,
TM
Thato M's updateReviewer Update
24 Apr 2024, 19:55Cell c is nonsense shame. I have received the contract. Where is proof that an sms was sent.
Clause 5.2 speaks about changes and not increases. Who in their right mind would want to take a contract that will increase every year? You don’t disclose this nonsense when people are buying phones. Cell c is huge ****.
Telling me about the contact when do our uneducated parents get the time to read and understand such in the store?
You guys act like a money making ****. I want to terminate this contract what is a way forward. I am extremely disgusted 🤢 you have just lost a good client and you still going to lose more through word of mouth 👄 I won’t advise people to take your contracts that’s why other companies will always be above cell c.
This was the first and lost with you guys.
Clause 5.2 speaks about changes and not increases. Who in their right mind would want to take a contract that will increase every year? You don’t disclose this nonsense when people are buying phones. Cell c is huge ****.
Telling me about the contact when do our uneducated parents get the time to read and understand such in the store?
You guys act like a money making ****. I want to terminate this contract what is a way forward. I am extremely disgusted 🤢 you have just lost a good client and you still going to lose more through word of mouth 👄 I won’t advise people to take your contracts that’s why other companies will always be above cell c.
This was the first and lost with you guys.
TM
Thato M's update24 Apr 2024, 19:55
Reviewer Update
Cell c is nonsense shame. I have received the contract. Where is proof that an sms was sent.
Clause 5.2 speaks about changes and not increases. Who in their right mind would want to take a contract that will increase every year? You don’t disclose this nonsense when people are buying phones. Cell c is huge ****.
Telling me about the contact when do our uneducated parents get the time to read and understand such in the store?
You guys act like a money making ****. I want to terminate this contract what is a way forward. I am extremely disgusted 🤢 you have just lost a good client and you still going to lose more through word of mouth 👄 I won’t advise people to take your contracts that’s why other companies will always be above cell c.
This was the first and lost with you guys.
Clause 5.2 speaks about changes and not increases. Who in their right mind would want to take a contract that will increase every year? You don’t disclose this nonsense when people are buying phones. Cell c is huge ****.
Telling me about the contact when do our uneducated parents get the time to read and understand such in the store?
You guys act like a money making ****. I want to terminate this contract what is a way forward. I am extremely disgusted 🤢 you have just lost a good client and you still going to lose more through word of mouth 👄 I won’t advise people to take your contracts that’s why other companies will always be above cell c.
This was the first and lost with you guys.
Cell C's replyOfficial
24 Apr 2024, 20:10Dear Thato Mamatsele,
We're sorry to hear about your dissatisfaction with Cell C.
Regarding the proof of SMS notification, we did send it to you via SMS. If you require us to resend it, please let us know, and we'll be happy to assist. In regards to Clause 5.2 of the contract, while it may address changes rather than increases specifically, it does state that customers will be notified of any alterations beforehand. Please see the exact clause 5.2: " The Charges may be changed from time to time by means of publishing an amended Tariff Plan and/or Price List and by informing you of these changes. The Service Suppliers will notify you at least 20 (twenty) Working Days before the Charges are affected and you will then have the option to cancel this Agreement in terms of the cancellation provisions set out herein. "
It's crucial for customers to review and understand all terms before agreeing to any contract. Agreeing and signing without reading means acceptance of the terms outlined in the contract. We apologize that our response may not fully meet your expectations. We will ensure our team provides you with information on available cancellation options.
Regards,
Cell C | TN
We're sorry to hear about your dissatisfaction with Cell C.
Regarding the proof of SMS notification, we did send it to you via SMS. If you require us to resend it, please let us know, and we'll be happy to assist. In regards to Clause 5.2 of the contract, while it may address changes rather than increases specifically, it does state that customers will be notified of any alterations beforehand. Please see the exact clause 5.2: " The Charges may be changed from time to time by means of publishing an amended Tariff Plan and/or Price List and by informing you of these changes. The Service Suppliers will notify you at least 20 (twenty) Working Days before the Charges are affected and you will then have the option to cancel this Agreement in terms of the cancellation provisions set out herein. "
It's crucial for customers to review and understand all terms before agreeing to any contract. Agreeing and signing without reading means acceptance of the terms outlined in the contract. We apologize that our response may not fully meet your expectations. We will ensure our team provides you with information on available cancellation options.
Regards,
Cell C | TN
Best regards,
Cell C's reply24 Apr 2024, 20:10
Official
Dear Thato Mamatsele,
We're sorry to hear about your dissatisfaction with Cell C.
Regarding the proof of SMS notification, we did send it to you via SMS. If you require us to resend it, please let us know, and we'll be happy to assist. In regards to Clause 5.2 of the contract, while it may address changes rather than increases specifically, it does state that customers will be notified of any alterations beforehand. Please see the exact clause 5.2: " The Charges may be changed from time to time by means of publishing an amended Tariff Plan and/or Price List and by informing you of these changes. The Service Suppliers will notify you at least 20 (twenty) Working Days before the Charges are affected and you will then have the option to cancel this Agreement in terms of the cancellation provisions set out herein. "
It's crucial for customers to review and understand all terms before agreeing to any contract. Agreeing and signing without reading means acceptance of the terms outlined in the contract. We apologize that our response may not fully meet your expectations. We will ensure our team provides you with information on available cancellation options.
Regards,
Cell C | TN
We're sorry to hear about your dissatisfaction with Cell C.
Regarding the proof of SMS notification, we did send it to you via SMS. If you require us to resend it, please let us know, and we'll be happy to assist. In regards to Clause 5.2 of the contract, while it may address changes rather than increases specifically, it does state that customers will be notified of any alterations beforehand. Please see the exact clause 5.2: " The Charges may be changed from time to time by means of publishing an amended Tariff Plan and/or Price List and by informing you of these changes. The Service Suppliers will notify you at least 20 (twenty) Working Days before the Charges are affected and you will then have the option to cancel this Agreement in terms of the cancellation provisions set out herein. "
It's crucial for customers to review and understand all terms before agreeing to any contract. Agreeing and signing without reading means acceptance of the terms outlined in the contract. We apologize that our response may not fully meet your expectations. We will ensure our team provides you with information on available cancellation options.
Regards,
Cell C | TN
Best regards,
TM
Thato M's updateReviewer Update
24 Apr 2024, 20:21They should contact me.I don’t want anything to do with this contract anymore.
TM
Thato M's update24 Apr 2024, 20:21
Reviewer Update
They should contact me.I don’t want anything to do with this contract anymore.
Cell C's replyOfficial
24 Apr 2024, 20:30Certainly, you will be contacted within 24 to 48 working hours.
Regards,
Cell C | TN
Regards,
Cell C | TN
Best regards,
Cell C's reply24 Apr 2024, 20:30
Official
Certainly, you will be contacted within 24 to 48 working hours.
Regards,
Cell C | TN
Regards,
Cell C | TN
Best regards,