Kaak Bad Service from CellC

Bad sesrvice experienced from Cell C contact centre.

Feb 2018 I called in and app**** for a cancellation of one of my data sim cards which I was advised at the store that the won't be any hustle when I apply for the cancellation when I no longer need the service.

The person who assisted me February 2018 advised me that the cancellation order has been actioned and the last debit regarding the service in question will be conducted end March 2018 and no ref number was shared regarding the cancellation.

End of April 2018 I was debited again and I decided to go directly to a Cell C store @ Protea Gardens Mall where I was not assisted effectively by sales agents whom did not want to up until she realised that I was irate.

I was advised that they don't deal with cancellations and I must contact the contact centre to inquire, a call was conducted from a mobile phone that I got from the store and I got hold of Mudi .

Mudi advised me that the cancellation was not actioned and she could pick up from the system that I did call Feb 2018. She promissed to take ownership of the case and advised me that she will escalate the case to her line manager for a cancellation to be actioned asap and also advised me that I must contact the billing department so that they can credit back the amount that was ********y debited from my account. her email address **********

Yesterday the serivce was the worst that I have received I mean KAAK service.

I contact the Cell C contact centre and got through Thabile whom she transfered me to the relevant department.

Prisila ********** whom I thought she will assit and resolve my issue also failed me when she decided to act as if she can't hear me during the call and ended the call.

Decided to call again and I got hold of Simphiwe ********** whom he also failed me by acting like Prisila.

Believe me the above mentioned agents did not even bother to contact me back.