Just want what I was expecting

<p>I upgraded in June in store at the Pavillon Shop Westville on the 9th June. Whilst there the promotion of 5 Gigs Data was available. The consultant said I would get this immediatly. This did not happen so I waited for the upgrade to kick in on the 13th July, the pro rata package appeared on my phone but not the 5 Gigs of data. I called customer care and they were unable to help so sent me through to another department, which sent me a reference number. They contacted me the following week with no information just telling me to go in store and they will sort it out.</p> <p> I went to the store and promtly got told that the 5 Gigs only applies to the Pinnacle 100 and up not the Pinnacle 50 that I took. </p> <p> </p> <p>Now,I am most aggreaved that I had to physically go in store to be told this, a waste of my time, petrol and money. </p> <p> </p> <p>I feel that cellc should be held responsible for their *********** staff who do not know their products that they are selling to the public. I sat with the consultant for approximatley an hour going over what would suit my circumstances. I confirmed with the consultant numereous times that I would be getting the 5 Gigs, we spoke about how I would then be able to top up and how to buy airtime and convert it to data but that I wouldn't need it immediatley as I would have the 5 Gigs to start with. </p> <p> </p> <p>To restore my faith in CellC I do hope that this matter can be seen favourable and that I receive the 5 Gigs Data that I was expecting to receive with this upgrade. </p> <p>I wouldn't like to take my business elsewhere when my next contract is due for an upgrade.</p> <p> </p> <p>After my initail email to Cellc I received feedback saying that my issue would be escalated to the Regional Manager for the Westville Store and that I would be contacted within two business days to confirm and process my request. This did not happen.</p> <p> </p> <p>I have sent two more emails and have not received any response or acknowledgement to either of them. </p> <p> </p> <p>Cellc you cannot ignore your customers and hope they will just go away! Make right your Sales persons error is all I ask.</p> <p> </p> <p>PvanD</p>