1 reviews | Active since Sept 2019
JUST SO YOU KNOW YOU HAVE LOST A LOYAL CUSTOMER
VERY BAD CUSTOMER SERVICE RECEIVED FROM CELLC DUE TO TECHNICAL PROBLEMS WE AS CUSTOMERS NEED TO SUFFER !!!!!!!!!! DUE TO THE JOB I DO I REQUIRE AIRTIME ON A DAILY BASIS I WAS UNABLE TO LOAD AIRTIME THIS MORNING AND I WAS UNABLE TO BUY AIRTIME FROM MY ONLINE BANKING DUE TO TECHNICAL PROBLEMS WHICH CELLC WAS HAVING!!!!!! I TRIED TAKING ADVANCE ALSO BUT WAS UNABLE TOO!!!!!
BEST PART WAS I CALLED UP CELLC THIS MORNING ASKED TO SPEAK TO A MANAGER THE LADY I WAS SPEAKING TO ADVISED SHE IS GOING TO PUT ME ON A SHORT HOLD INORDER TO GET HER MANAGER ON THE LINE SHE DIDNT PUT ME ON HOLD AND THEY WAS HAVING THE TIME OFF THERE LIVES WHICH I COULD HEAR!!!!!!!!!!
GOT TO SPEAK TO A MANAGER HOWEVER SHE WAS UNABLE TO ASSIST ME!!!!!!
IVE BEEN A CUSTOMER FOR 13 YEARS DUE TO BAD SERVICE I RECEIVED TODAY I AM GOING TO SWITCH MY SERVICE PROVIDER!!!!!!VERY SAD
JUST SO YOU KNOW YOU HAVE LOST A LOYAL CUSTOMER..........................
Thank you for being in contact with us regarding your airtime purchase.
We are sorry to hear about your unpleasant customer experience and would like to look into the matter.
Please reply privately with the number you attempted to recharge.
^TN
Thank you for being in contact with us regarding your airtime purchase.
We are sorry to hear about your unpleasant customer experience and would like to look into the matter.
Please reply privately with the number you attempted to recharge.
^TN
Please be advised that Cell C provides the banks with the airtime and the customers buy the airtime from the banks. If there is an issue with your online banking, you need to query this directly with your bank.
In terms of the Emergency Airtime you are presented with the airtime denominations that you are authorised for based on your recharge and Emergency Recharge repayment behaviour.
^TN
Please be advised that Cell C provides the banks with the airtime and the customers buy the airtime from the banks. If there is an issue with your online banking, you need to query this directly with your bank.
In terms of the Emergency Airtime you are presented with the airtime denominations that you are authorised for based on your recharge and Emergency Recharge repayment behaviour.
^TN