AF
Andrew F
1 reviews | Active since Feb 2010
04 Mar 2022, 16:48
Just plain ***********
I have logged a call regarding the poor fibre speed, currently 4mbps where as I am paying for 50mbps. I've emailed again with the images showing only 1 device is connected and it is the laptop via the LAN port and still getting only 4mbps. Why hasn't this been resolved as it's a simple thing to set the limit and why am I being limited? Thus is after waiting weeks to have the fibre installed and then weeks of not getting the ONT configured.
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Replies (4)AF
Andrew F's updateReviewer Update
04 Mar 2022, 17:45Ticket # [CF223608] // Low speed // Auto Responder
AF
Andrew F's update04 Mar 2022, 17:45
Reviewer Update
Ticket # [CF223608] // Low speed // Auto Responder
AF
Andrew F's updateReviewer Update
04 Mar 2022, 18:05Thank you, eagerly awaiting for the resolution.
AF
Andrew F's update04 Mar 2022, 18:05
Reviewer Update
Thank you, eagerly awaiting for the resolution.
AF
Andrew F's updateReviewer Update
05 Mar 2022, 13:56Hi, is there any update on this issue?
Why is it taking so long to resolve?
Some feedback and customer management would be greatly appreciated.
Why is it taking so long to resolve?
Some feedback and customer management would be greatly appreciated.
AF
Andrew F's update05 Mar 2022, 13:56
Reviewer Update
Hi, is there any update on this issue?
Why is it taking so long to resolve?
Some feedback and customer management would be greatly appreciated.
Why is it taking so long to resolve?
Some feedback and customer management would be greatly appreciated.
AF
Andrew F's updateReviewer Update
05 Mar 2022, 19:38Thank you, got an email from metro fibre for a fault. Why is this a fault, I was getting 50mbps at the beginning then suddenly changed and throttled to 4/5mpbs. Also can you provide the details on what is going on and why metro fibre now need to assist?
AF
Andrew F's update05 Mar 2022, 19:38
Reviewer Update
Thank you, got an email from metro fibre for a fault. Why is this a fault, I was getting 50mbps at the beginning then suddenly changed and throttled to 4/5mpbs. Also can you provide the details on what is going on and why metro fibre now need to assist?