NV
Nico V
1 reviews | Active since Apr 2025
04 Apr 2025, 19:18
Just no service
Got a new contact, would like to set my out of bundle limit to 0. As per the sms received, it can be done on the app. Downloaded the app, as I never had any use of the services CELL C offered, it is needles to say but it cannot be done on the app. Phone the call center as per contact details provided on app, jumping through hoops, and the operator was the most unwilling person in the country to assist a customer. I will be canceling my contract. If I can get them to assist me, but it will be do. I also recommend anyone looking for a call provider, look somewhere else.
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Replies (2)
Cell C's replyOfficial
04 Apr 2025, 19:36Dear Nico,
Thank you for sharing your experience with us. We’re sorry to hear about the difficulties you’ve encountered while trying to set your out-of-bundle limit, and we sincerely apologize for any frustration caused.
We’ve noted that your out-of-bundle usage limit is currently capped at R0.00, which includes premium-rated services such as banking or calling numbers like 0800 and 08600.
If you’d like to further manage these limits, here’s how you can do so:
Kind regards,
Cell C | NZ
Thank you for sharing your experience with us. We’re sorry to hear about the difficulties you’ve encountered while trying to set your out-of-bundle limit, and we sincerely apologize for any frustration caused.
We’ve noted that your out-of-bundle usage limit is currently capped at R0.00, which includes premium-rated services such as banking or calling numbers like 0800 and 08600.
If you’d like to further manage these limits, here’s how you can do so:
- Via USSD: Dial ** *147# ** > Select My Account > Spend Control Out of Bundle > Manage Out of Bundle.
- Via the Cell C App: Sign in to the app, go to Settings > Manage Limits > + Set limits for data, calls, and SMSes.
Kind regards,
Cell C | NZ
Cell C's reply04 Apr 2025, 19:36
Official
Dear Nico,
Thank you for sharing your experience with us. We’re sorry to hear about the difficulties you’ve encountered while trying to set your out-of-bundle limit, and we sincerely apologize for any frustration caused.
We’ve noted that your out-of-bundle usage limit is currently capped at R0.00, which includes premium-rated services such as banking or calling numbers like 0800 and 08600.
If you’d like to further manage these limits, here’s how you can do so:
Kind regards,
Cell C | NZ
Thank you for sharing your experience with us. We’re sorry to hear about the difficulties you’ve encountered while trying to set your out-of-bundle limit, and we sincerely apologize for any frustration caused.
We’ve noted that your out-of-bundle usage limit is currently capped at R0.00, which includes premium-rated services such as banking or calling numbers like 0800 and 08600.
If you’d like to further manage these limits, here’s how you can do so:
- Via USSD: Dial ** *147# ** > Select My Account > Spend Control Out of Bundle > Manage Out of Bundle.
- Via the Cell C App: Sign in to the app, go to Settings > Manage Limits > + Set limits for data, calls, and SMSes.
Kind regards,
Cell C | NZ
NV
Nico V's updateReviewer Update
04 Apr 2025, 19:40Thanks for the prompt response, wish I could get the same level of service before complaining and from your customer call Centre.
People at your call Centre will make you lose customers, and once lost, they will not be coming back. I will not be coming back and rue my decision to upgrade my contract.
People at your call Centre will make you lose customers, and once lost, they will not be coming back. I will not be coming back and rue my decision to upgrade my contract.
NV
Nico V's update04 Apr 2025, 19:40
Reviewer Update
Thanks for the prompt response, wish I could get the same level of service before complaining and from your customer call Centre.
People at your call Centre will make you lose customers, and once lost, they will not be coming back. I will not be coming back and rue my decision to upgrade my contract.
People at your call Centre will make you lose customers, and once lost, they will not be coming back. I will not be coming back and rue my decision to upgrade my contract.