just lost another valuable customer

I have been a loyal cellc customer for many years, I had over 4 different contract packages, the last expiring in June this year. I received a call from a consultant two weeks ago. he explained that they were on a customer retention campaign and as asuch, being that i had a long relationship with them, i qualified for a \fantastic deal suited for me". couldnt speak but promised to call back which i did last week. spoke to a consultant who was frank to say the least"