MH
Mark H

1 reviews | Active since Jul 2016

21 Sept 2016, 12:55

Just another mobile service provider

<p>I moved to Cell C a few years ago primarily because of their pricing vs the likes of MTN and Vodacom.</p> <p> </p> <p>Over the past year, I have seen that the Cell C pricing has increased and the valued-adds have begun to disappear.</p> <p> </p> <p>In my eyes this make them nothing more than an also-ran mobile service provider in the same space as Vodacom and MTN.</p> <p> </p> <p>I no longer have any reason to stay with Cell C since their offering is no longer differentiated from the others.</p> <p> </p> <p>On the other hand, Telkom has come to the party with excellent deals that combine mobile and landline calls and data quite neatly packaged at excellent prices.</p>

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Replies (4)
Cell C
Cell C's reply21 Sept 2016, 13:08
Official

Thank you for posting to us.

Customer satisfaction is a priority to us.

We have great packages to suit each and every customer's needs. We will get one of team members to assist with a suitable package for you and answer any questions you might have.

Do expect communication.

Regards

Cell C | PN

MH
Mark H's update21 Sept 2016, 13:33
Reviewer Update

I have already looked at your "great" packages and the prices have gone up from what they were.

I will be moving to Telkom instead.

Cell C
Cell C's reply22 Sept 2016, 08:22
Official

Nelly could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

MH
Mark H's update29 Sept 2016, 09:26
Reviewer Update

How will calling me improve your pricing?

Your prices WERE good.

They are now just the same asw Vodacom and MTN. Effectively Cell C has become an Also-Ran