Jonathan Gopaul

Good day I'm here to complain AGAIN about Cell C, I ordered a phone and a watch from them in November last year and when receiving it I found that they sent me the wrong parcel, so I have been complaining to them from last year until now and nothing has happened, so today I get a call from Cell C accounts department saying that my account is in arrears and I tried to explain to them that I cant be paying for something that is incorrect and that I'm not using and the person that I spoke to his name is Abdul says that they will blacklist me because the account is still active which I feel is not fair, how can I pay all this arrears back for a product I'm not even using which they refuse to come and collect and today when I call the call center they say they cannot help me because this happened last year and yet I have been contacting them from last year to try and resolve this issue and yet nothing has happened..... Please I really do not know what more to do but I refuse to pay the arrears and this account until the problem is resolved.