Joke of the century - they expect a call from the dead

My wife passed away 6 weeks ago. I went to Cell C Woodlands in Pretoria to have her number transferred to my name as I am an existing Cell C contract holder on my own phone. They said I need to complete all the necessary documents which I duely did immediately and gave it to Abigaile at Cell C Woodlands. After ten days I went there again to ask about the progress made with the transfer of ownership. She contacted whoever only to come back and say they have never received my forms. She submitted the forms again. She told me it will take 21 working days to get feedback. I asked her why it will take so long. She said it must go to different departments. I went their last week to ask about the progress made and she told me they are now checking if I can afford a cellphone. I told her my wife's phone has been paid by debit order from my bank account all along. They can just check which bank account they have been using. She said they do not have access to that information. Later theLater last week the services on my wife's phone has been suspended so I cannot make any calls, even to Cell C Customer Care itself. I later got a call the same day to say there is a balance due on her account and I need to settle it first before they can do the transfer. I went and paid the outstanding amount in full the same day. The 21 days have passed and I haven't got any feedback to date. On Friday last week I decided to phone Customer Care from my own phone and enquire about the status of my request to transfer ownership. They said they are vetting my application. I asked them why can I not go on to prepaid? The person on the phone said she will transfer me to the correct department. When I started all over again with another department, the person said she will tranfer me only to drop the line. I spoke to 17 different people at Cell C on Friday requesting feedback and to get this sorted. When I told them about their gross incompetence, they transfer me or drop the line. My last resort was to migrate the number and go to their competition and get a contract from there. The last one I spoke to at Cell C which I asked to go to prepaid or to migrate the number so I can go to another cellphone company told me that request can only be done by the account holder (my wife is deceased by the way), so they really expect a call from the dead to get it transferred and sorted!! Wow!! I am highly impressed!!