January Statement Issued After Contract Cancellation

I grow tired of requesting the obvious - my Cell C contract was cancelled due to non-service and constant increases that are supposedly meant to cover your "business upgrades". I haven't had cellular service in my house for the last 15 years, yet, this is exactly what a cheeky support agent told me that I am paying nonsensical increases for.

To the next point. AFTER cancellation of my contract (ending 31 December 2025), your accounts department - who seem to be equally as *********** as your support department - have the audacity to mail me a STATEMENT for JANUARY 2026. WITH A BALANCE on it, actually having the nerve to charge me R5.18 for an e-invoice, for a service that I am no longer receiving.

I will not be paying you in perpetuity for your stupid e-invoices, nor will I be paying in perpetuity for a contract that no longer exists.

This is now my FOURTH request for WRITTEN CONFIRMATION of the following: 1) That the contract is cancelled in its entirety. 2) That all debit orders are cancelled from your end - I want written proof

I add the following:

3) That my bank account and billing details are purged from your system - I want written proof. 4) That you have credited the January statement in question (in full)

I also want the names of the parties responsible for this included in the report, as this is not my first request.

Any further attempts to provide statements / invoices with a balance owing, as well as attempts to debit from my bank will be reported to the police as theft, as well as to your regulator.

Don't phone me. I am beyond speaking to your staff on the phone.