ML
Mmonwa L
1 reviews | Active since May 2018
11 Oct 2024, 12:28
I've sent a phone for a repair
I've sent a phone for a repair. They took the phone and the box , and now the insurance of cell c want MIE number from me . The phone was returned to cell c savanna Mall. When I went there, they said I took the phone. How can I take a phone while I'm still having job card with me and who signed for that phone? Now they are failing to give me my phone.
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
11 Oct 2024, 12:37Dear Mmonwa Lazarus Lesiba,
Thank you for bringing this issue to our attention. We sincerely apologize for the confusion and frustration you are experiencing regarding your phone repair.
We understand that you submitted your phone for repair and now face challenges in retrieving it. We take these matters seriously, and we will investigate the situation to clarify what happened with your device.
Please private message the job card details and ID number and any other relevant information you have, so we can assist you more effectively. We will work to ensure that this matter is resolved promptly.
Thank you for your patience.
Regards,
Cell C | CW
Thank you for bringing this issue to our attention. We sincerely apologize for the confusion and frustration you are experiencing regarding your phone repair.
We understand that you submitted your phone for repair and now face challenges in retrieving it. We take these matters seriously, and we will investigate the situation to clarify what happened with your device.
Please private message the job card details and ID number and any other relevant information you have, so we can assist you more effectively. We will work to ensure that this matter is resolved promptly.
Thank you for your patience.
Regards,
Cell C | CW
Cell C's reply11 Oct 2024, 12:37
Official
Dear Mmonwa Lazarus Lesiba,
Thank you for bringing this issue to our attention. We sincerely apologize for the confusion and frustration you are experiencing regarding your phone repair.
We understand that you submitted your phone for repair and now face challenges in retrieving it. We take these matters seriously, and we will investigate the situation to clarify what happened with your device.
Please private message the job card details and ID number and any other relevant information you have, so we can assist you more effectively. We will work to ensure that this matter is resolved promptly.
Thank you for your patience.
Regards,
Cell C | CW
Thank you for bringing this issue to our attention. We sincerely apologize for the confusion and frustration you are experiencing regarding your phone repair.
We understand that you submitted your phone for repair and now face challenges in retrieving it. We take these matters seriously, and we will investigate the situation to clarify what happened with your device.
Please private message the job card details and ID number and any other relevant information you have, so we can assist you more effectively. We will work to ensure that this matter is resolved promptly.
Thank you for your patience.
Regards,
Cell C | CW