JM
Julie M

1 reviews | Active since Aug 2019

30 Oct 2021, 21:35

I've had enough of this *********** business

I've had enough of this *********** business. I've been fighting with them for almost 12 mths. They cannot get a dvit order correct of R399. That's my contract. Instead I get debited R539?!!! ****ing idiots

0
Replies (6)
JM
Julie M's update31 Oct 2021, 09:05
Reviewer Update
I had to reverse 2 debit orders because of their mistakes. So now according to the store manager. I was charged R70 per reversal. So I paid for their mistake. They even admitted that it was there error. They are *******. Do not use cell C. They are useless, *********** and their service is beyond poor. I cannot express the amount of emotional distress that I have endured this past 12 mths with them. I regret ever signing up with them. Please never use this company if it's the last communications company on earth. Use Morse code or something.
Cell C
Cell C's reply31 Oct 2021, 11:11
Official
Hi Julie

Thank you for reaching out.

We apologize for the service you received .
Do you have a reference number we can follow up on regarding the matter ?

^NH
JM
Julie M's update31 Oct 2021, 11:29
Reviewer Update
No I do not have a reference number other than very very upset. I have contacted your riverside store manager. No help. I want someone to call me asap ***
Cell C
Cell C's reply31 Oct 2021, 14:06
Official
Our team will be in touch.

^NH
JM
Julie M's update31 Oct 2021, 14:11
Reviewer Update
Please, as your store manager In riverside is not responding to my request to assist and to tell me how much is required to buy out my account and close it for good. That in itself is poor customer service.
Cell C
Cell C's reply01 Nov 2021, 12:35
Official
We will be in touch during the course of day.

^NZ