Its time to cancel all my contracts with cell c, they do not care or listen to their customers.

Today I got a sms message stating that my debit order failed, for this, Cell C charges a nuisance fee of R70. It is 19 Sept, so when did this marvelous piece of debit order run? After I struggled for months to upgrade my contracts, I requested that the debit order runs at the 7th of each month. The agent rep**** that it was no problem !. I was also asked if Miway insurance can call me in which case I SPECIFICALLY ASKED THAT MIWAY DO NOT CALL ME. Since then, I got spam calls from Miway on a very regular basis. At this point, it does not look good for Cell C to ignore what their customers want. ITS ALL ABOUT WHAT CELL C WANTS. I was also asked if I have the cell C app. I do and its a piece of *******. The outstanding amount is way out of sync as to what really is happening on the cell c account, so the app is worthless, also, it does not work with my mastercard so I cannot purchase any airtime via my bank card. Statements run after the 10th of each month, I would prefer the statement before I have to pay! And most important, find a better way to verify that its your customers talking than asking ridiculous questions and wasting time. CELL C CAN NOT AFFORD TO GIVE THE BAD SERVICE THAT THEY ARE USED TO GIVE. YOUR CUSTOMERS ARE GATVOL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

So here are the options: 1) Refund all the nuisance charges of failed debit orders that you pushed through before the 7th of each month as I requested. 2) get your app up to date with the latest balances! Very important 3) send statements before payment is due, very important. 4) failing to do 1 to 3, then cancel my contracts and convert my numbers to prepaid, I wish to port to another cell service.