Its a continous problem for the past 10 years but now i am at my wits end

Its a continous problem for the past 10 years but now i am at my wits end. I am always recharging and buying data bundles. The incident that occurred today has happened twice in this month already. I purchased airtime and thereafter took an advance and purchased a bundle. I didnt receive the data. The consultants are rude and are unable to assist. They say i must wait till tomorrow. What can of network is cellc. At the end of the day i am not using their network for free..its my money that i use to recharge. Their behaviour is totally unprofessional..they dont know how to speak to their clients. Its because of their clients that cell c is still operational. I want my data, they need to find a solution.