GS
Gugulethu S

1 reviews | Active since Jun 2016

29 Jun 2016, 13:05

ITC Ruined

<p>I contacted Experian Credit Bureau for my credit report as i was declined finacing recently.On the report it shows that i have a overdue account with cell c for R226 ,the account was opened in on the 27 January 2014.According to my knowledge this account is settled and closed.i call cell c coustomer centre the lady cant pick up the account she then transfers me to the billing department they also cant pick up the account,they transfer me to the retentions department which transfers me to the legal department.after spending a hour on the phone no one answers the phone on the legal side.Cell c service is actually not bad its horrible</p>

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Replies (3)
Cell C
Cell C's reply29 Jun 2016, 13:09
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | DA

Best regards,

GS
Gugulethu S's update30 Jun 2016, 08:25
Reviewer Update

Yes a lady by Nelly called me yesterday she found that the account is closed she also cant figure out whats wrong she said she will call me today in the mornig still waiting for her call

GS
Gugulethu S's update30 Jun 2016, 08:55
Reviewer Update

Now just tried to call thier legall department i have been holding for 30 minutes