ITC number

I’m writing this with a heavy and frustrated heart. On Friday, 06/03/2026, I lost my phone and immediately contacted Cell C to block both my phone and SIM card. I then went to the police station to open a case for insurance purposes, but was advised that I need an ITC number from my credit provider. I contacted Cell C again and explained the situation. The agent assured me the turnaround time would be 24 hours. However, it has been far longer, and I still have not received the ITC number. I’ve been calling to follow up, but each time I speak to a different agent, I get a different explanation. None of them have been able to give me a clear reason for the delay. I urgently need this matter resolved so that I can submit my claim and open the case. The service I’ve received so far has been very disappointing and unprofessional, and I sincerely hope this can be addressed quickly. Please assist me in resolving this issue as soon as possible.