1 reviews | Active since Jul 2011
ITC confusing woes!! Tossed from pillar to post
After having lost my phone today, Cell C branch in Hemingways Mall, East London recommended that I call their call centre...woow, what some bunch of incompetence and confusion!!! I have already mate 3 calls for ITC Request so I can register my case with SAPS and these are the scenarios: 1. First call after 3pm: Ref will be sent to the alternative no you GAVE in 5-min and your call has been referred to the back-office. NO REF WAS SENT. 2. Second call about 10pm: we see you called this afternoon, but no call was logged. 3. Third call after 10pm: We see you called and a call was logged, expect a Ref tomorrow morning. What on earth is the REAL truth? I feel double-raoed by your incompetence!! Damn this is frustrating...
Thank you for bringing this to our attention. That is definitely not the type of service that we aspire to provide. We sincerely apologies for the unpleasant experience.
We have sent you the Blacklisting form, please complete it and return it to our attention.
^NT
Thank you for bringing this to our attention. That is definitely not the type of service that we aspire to provide. We sincerely apologies for the unpleasant experience.
We have sent you the Blacklisting form, please complete it and return it to our attention.
^NT
Case No 1: *** given via Cell C Call Centre on 19 June 2021
Case No 2: *** sent via e-mail on 21 June at 08h55am
Case No 3: *** sent via e-mail on 21 June at 08h56am
What is soo difficult to provide this ITC Ref No? This is keeping my claim at stalemate....
Case No 1: *** given via Cell C Call Centre on 19 June 2021
Case No 2: *** sent via e-mail on 21 June at 08h55am
Case No 3: *** sent via e-mail on 21 June at 08h56am
What is soo difficult to provide this ITC Ref No? This is keeping my claim at stalemate....