AJ
Arnoldj J

1 reviews | Active since Jan 2013

31 Oct 2016, 15:37

It was what I was quoted

<p>I called the cell c retentions department and requested a price to pay up my cell c contract. I was given a price of over R3000 which I paid at my nearest Nedbank. I asked the people over and over is there going to be another debit order , they said no. At the end of this month I get a debit order of 266.86 which I was not prepared for. I want this money returned as I was quoted to pay a certian price which I paid, and I did. Also, I now when I called in I was shouted at by a very rude Sibongile, how can someone like this work in Customer Service?</p>

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Replies (1)
Cell C
Cell C's reply31 Oct 2016, 16:01
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN