IT IS REDICULOUS... BEING SEND BACK AND FORTH!!!

Good day,<br> It is a sad time for me because I have to write a complaint after me being a customer of Cell C for many years and to no avail from customer care.<br> <br> I opted to buy airtime from my FNB Ewallet I selected to buy R100 and a full amount of R1000 was deducted and I was recharged with this amount. I phoned FNB to ask them about a reversal and they advised I must phone the service provider, Cell C, to do a reversal.<br> <br> Sadly I have been transferred to several consultants and they each have their own story. Surely there must be a way to reverse this transaction or at least the R900 I did not ask for. without a big fuss. The one says email the case to [Email Removed] and they will contact you with 48 hours to talk about the complaint. Another consultant said I need to go to a Cell C store with a statement to be emailed to someone at head office to look at it. The other one said there is no way that they can do a reversal. So which one is it now?<br> <br> <br> I would like for a Senior Team Leader or Manager to contact me asap to resolve this issue TODAY! As I cannot wait for 3-5 days to get it sorted. This money is part of my Monthly Budget~!!!<br> Thank you so much!<br> Thys Taljaard<br>