It is impossible to get through to somebody that can help me.

It is impossible to get through to somebody that can help me. In May 2020 I contacted CellC asking to downgrade my account. My business has not generated any income since March due to Covid-19. I could not pay the bill and was over due. Eventually I sc****d together the money and paid my bill. In June I called Cell C and was told that I need to email all the documents to Ayanda Cele (***). I did this and all by emails were blocked due to profanity. I eventually removed all my attachments (bank statements and letter on company letterhead) and finally the email went through. I never got a reply from her. I kept trying to get through to Cell C, but no luck. At the end of the month I got another bill I could not afford and a bunch of airtime I did not need. This process was repeated a few times and I kept calling being told I can't do anything till my bill was settled, then once that was done I could not get a response about downgrading my contract. Today again I called Customer Care. The agent could not assist me, so I asked to be put through to her supervisor. I spoke to Ellen Tsoe and explained my situation to her. She could not help me either. I asked if I could speak to her supervisor. Ellen told me that her Manager was in a meeting. In all the times I called I have never been able to get through to this manager. Every time I was told he is in a meeting. How is this possible?! This guy is always in a meeting! I called numerous times over the last five months and have every time been told that he is in a meeting. I've asked that he call me back, but still waiting for a call.

Last month my phone was ******. I tried to do a SIM swap. I could not do this because I was over-due on my account. If I was assisted in June I would not have been over-due and this would not have been an issue. As my business has been closed since March I have had to look at other ways to earn money. I've been selling things on Facebook and communicating with clients on WhatsApp. Without my number I can not get into either of the two accounts. This is making it even more difficult to pay the big bill for a big contract I do not need!