It is being a year already

Good Day i know we are now at the end of 2022 but still no follow up from Cell c them self and when my mother tried to call from her side, the customer care man was so rude to her i could hear how upset she was. So in result of my phone that is still not repaired i could not get in to my banking account to transfer my payments, so second of all it just gave my self n bad name because of this late payments i did. Last of all i tried from my side to log in to my account and the screen just stopped working at all. So i feel as from the beginning of the year even went in to the offices of Cell c with my mother still nothing was resolved at all, even with the latest updated letters from both me and my mother that is on pension nothing is resolved. So i was having this same nr and is Client for more than 18years with same nr and for the past 4years trying to get the Contrack on my name because i am paying every month and my mother is on pension. A another problem is that when i phoned and put in the claim for the screen again no assistance even if i pay the phone and i use the phone they can not help and all the sudden i get a massage saying i missed a payment, Same in the beginning of this year where i send all the proof of payments and still Cell c debited more than R1000 of my account even with all my proof i hade send that time, until now no one ever came back to me, i Really needed to sort out my phone before next year but it is not happing so i am asking why and what is going on. Do you really don't care for your clients that is with you since almost from you started of what? you have my email you have my nr and sorry you wont get hold of me on the cell c nr because the screen does not work at all now. so here my whole complain from the begging of this year and still nothing is resolved or been dine. So what must i do?