1 reviews | Active since Jun 2016
Issued not resolved ***
<p>I must say it is very easy to Cell C to put all accountability to the customer and do not take any responsibility. I have booked the phone back into your care as it was a faulty unit and you neglegted to collected it you refuse to take any responsibility after my phone was ****** in a waiting period of 12days and in this period I made 3 phone calls asking when it will be collected and now I must pay for a phone that I do not even have because you can take how long you feel like to collect units. Just know that the phone was not in use from my sid and I did book it back into your care. It is not my fault you did not collect it ion the time frame a phone is supposed to be collected. THIS IS NOT ON. HOW CAN YOU EXPECT A CUSTOMER TO PAY FOR YOUR POOR SERVICE!!!!! I WILL NOT STAND FOR IT. CANCELL CONTRACT OR SUPPLY OTHER DEVICE.</p>
The phone was ****** while was in your possession, therefore you are accountable for it, if the situation was the other way around then we would be accountable.
Regards
Cell C
The phone was ****** while was in your possession, therefore you are accountable for it, if the situation was the other way around then we would be accountable.
Regards
Cell C
I am not accountable because the phone was booked in back into your care and was never collected. Your lead time is 3-7 days from date booked in and it was not met, remember the phone was not even in use as it was booked in back into your care, you neglegted to follow your own policies and procedures and expect the customer to smile and say dont worry about us as your customers, well sorry its not going to happen. Take responcibility and get THIS SORTED. I WILL NOT STAND FOR THIS. THERE IS ALWAYS CERTAIN PROCEDURES THAT HAS BEEN PUT INTO PLACE TO AVOID THIS AND YOU DID NOT FOLLOW YOUR OWN PROCEDURES, SO DELT WITH IT.
I am not accountable because the phone was booked in back into your care and was never collected. Your lead time is 3-7 days from date booked in and it was not met, remember the phone was not even in use as it was booked in back into your care, you neglegted to follow your own policies and procedures and expect the customer to smile and say dont worry about us as your customers, well sorry its not going to happen. Take responcibility and get THIS SORTED. I WILL NOT STAND FOR THIS. THERE IS ALWAYS CERTAIN PROCEDURES THAT HAS BEEN PUT INTO PLACE TO AVOID THIS AND YOU DID NOT FOLLOW YOUR OWN PROCEDURES, SO DELT WITH IT.