1 reviews | Active since Feb 2024
Issue with the contract cancellation
Hello Peter. I am writing this review about Cell C, I had a contract with them in 2019 and I decided to cancel it in 2023 I made a 30 day notice before the contract was cancelled. 22 June 2023 I received an SMS stating that my request for cancellation was successful and that it will be terminated on 27 July I received a confirmation that my contract was cancelled. October 2023 I've been receiving calls saying that I owe cell C R255 and I was shocked because I knew i do not have a contract with them. I called the customer care but the person who assisted me could not answer my question "what is it that I owe Cell c" I tried tried and tried with no solution then I decided to go to the branch that was this week Monday 19 February 2024 in Tygervalley branch the lady that assisted me was very rude to a point that she just gave me a paper that I must call cell c. I am very disappointed with the level of service from Cell C. The number in question is ***.
Thank you for reaching out to us.
Please receive our sincere apologies for the unpleasant service you have experienced with us thus far.
We have escalated your query and our Team will make contact with you within 24-48 working hours to assist effectively.
Regards
Cell C | DA
Best regards,
Thank you for reaching out to us.
Please receive our sincere apologies for the unpleasant service you have experienced with us thus far.
We have escalated your query and our Team will make contact with you within 24-48 working hours to assist effectively.
Regards
Cell C | DA
Best regards,
