1 reviews | Active since Apr 2012
Issue still not sorted after 3 months
On the 24th of March 2015 I logged my first Hello Peter complaint that I was not receiving my free airtime or data on my contract (this after weeks of fighting with your useless call centre) and being charged for everything.<br> <br> I then dealt with a particularly USELESS individual called MJ, who, after about a month, claimed he had sorted out my issue and would even correct my billing that you had charged me for. Well, surprise surprise, IT'S STILL NOT SORTED!!!! I am still not receiving my free calls or data and being charged for every call I make!! This month's bill is R933, the previous month was R765. It should be R599. Absolutely **** ALL has been done about this over a period of three months.<br> <br> Please note I am sick of your **** now and I am going to the Consumer Complaints Commission and am cancelling this contract under the Consumer Protection Act. And cancelling my debit order with your sack of **** company.
We are not proud of the poor service that you have received in this regard.
We apologize for the inconvenience caused and assure that this will be given priority. A follow up request has been sent and a resolution will be provided. Do expect communication from one of our team members soon.
Regards
Cell C | PN
We are not proud of the poor service that you have received in this regard.
We apologize for the inconvenience caused and assure that this will be given priority. A follow up request has been sent and a resolution will be provided. Do expect communication from one of our team members soon.
Regards
Cell C | PN
