JS
Jeremy S

1 reviews | Active since Apr 2012

15 May 2015, 06:45

Issue still not sorted after 3 months

On the 24th of March 2015 I logged my first Hello Peter complaint that I was not receiving my free airtime or data on my contract (this after weeks of fighting with your useless call centre) and being charged for everything.<br> <br> I then dealt with a particularly USELESS individual called MJ, who, after about a month, claimed he had sorted out my issue and would even correct my billing that you had charged me for. Well, surprise surprise, IT'S STILL NOT SORTED!!!! I am still not receiving my free calls or data and being charged for every call I make!! This month's bill is R933, the previous month was R765. It should be R599. Absolutely **** ALL has been done about this over a period of three months.<br> <br> Please note I am sick of your **** now and I am going to the Consumer Complaints Commission and am cancelling this contract under the Consumer Protection Act. And cancelling my debit order with your sack of **** company.

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Replies (1)
Cell C
Cell C's reply15 May 2015, 08:04
Official
Hello Jaje,

We are not proud of the poor service that you have received in this regard.

We apologize for the inconvenience caused and assure that this will be given priority. A follow up request has been sent and a resolution will be provided. Do expect communication from one of our team members soon.

Regards
Cell C | PN