MB
Megan B
1 reviews | Active since Dec 2020
02 Feb 2021, 10:34
ISP problem
I requested a move order last year September, but revoked the move order. I did not pay the wifi, because my line never got activated. Cell C said that there is another ISP on my fibre line. They never did any effort to fix this problem. It's been 4 months that I have been without wifi. They have deducted R4958 without my permission. I had to call vumatel to sort out my line. The problem was with Vumatel. How can I pay for something I'm not getting? This is not right. I would like to be refunded or I will be reversing this debit order. Your company is absolutely useless.
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Cell C's replyOfficial
02 Feb 2021, 11:51Hi Megan
Thank you for contacting Cell C.
Your query has been escalated to our Fibre Support Team for assistance. One of the consultants will contact you to rectify the account.
^MM
Thank you for contacting Cell C.
Your query has been escalated to our Fibre Support Team for assistance. One of the consultants will contact you to rectify the account.
^MM
Best regards,
Cell C's reply02 Feb 2021, 11:51
Official
Hi Megan
Thank you for contacting Cell C.
Your query has been escalated to our Fibre Support Team for assistance. One of the consultants will contact you to rectify the account.
^MM
Thank you for contacting Cell C.
Your query has been escalated to our Fibre Support Team for assistance. One of the consultants will contact you to rectify the account.
^MM
Best regards,