RG
Randal G
1 reviews | Active since Mar 2020
05 May 2020, 10:42
Isolated
I have been a cell c customer for over 13 years and was always satisfied.Last week Thursday my line was just de registered and I could no longer make calls or receive calls or even call cell c to enquire. This was my only means of communication with my kids and i spoke to them Thursday evening last and not heard from.them .To date to had to borrow a phone to call cell c as no one could assist as matter was refered to legal and when transfered ,I was told they not working. To date I have not receive a call from cell c to see how we can manage this as I even made a Payment on Saterday and sent proof ,yet no call to.ensure my line is activated as I am waiting on calls for employment and also to hear from my family and kids . With Murphy's law,Friday night a pipe burst and my house was flooded and took a clip to show proof ,sad is that I could not even call anyone for assistance because my line has been deregistered. I sent several emails and just receive a email with no solution as to how we can resolve this. I sent a email.stating that I managed to get funds and I am willing to make monthly payment and yet no response as I must use a friends wifi just to send this query. I even went to the Cell c store in cresta and it was closed so I can get this sorted as communication is so vital in this lockdown . I have never mentioned I am not willing to make payment as I mentioned to a Consultant I am unemployed and waiting for funds so I can make payment and that call they can check. I am sadden that in this time were I am trying my best to comply to lockdown, I must ask to borrow a phone to make a call and risking myself and others. I have no.idea if my fam tried to contact me or even if a possible employer tried to contact as wel as my line is closed. This really saddens me when I have always ensured payment was made and never said i am not willing to make payment,however not one Consultant called to ask what arrangement can be made and get my line working ,nothing to date ,not even the courtesy to say Sir ,can we make an arrangement and what can you afford to.pay ,nothing . I am disappointed because I speak to.my kids daily during lockdown and no communication from.them or anyone can really hard during lockdown and God forbid should anything else happen,how will I be able to.reach out for assistance.. Cell C,I have always been a faithful customer and to be treated like such after years of service.. Unbelievable
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
05 May 2020, 10:51Good day Randal
Please send us your alternative contact number via private message.
^SM
Please send us your alternative contact number via private message.
^SM
Best regards,
Cell C's reply05 May 2020, 10:51
Official
Good day Randal
Please send us your alternative contact number via private message.
^SM
Please send us your alternative contact number via private message.
^SM
Best regards,
RG
Randal G's updateReviewer Update
05 May 2020, 11:15I only have this nr as I am using someone's wifi and my nr is ***
RG
Randal G's update05 May 2020, 11:15
Reviewer Update
I only have this nr as I am using someone's wifi and my nr is ***
RG
Randal G's updateReviewer Update
05 May 2020, 12:10Hi and I dont have any other number except this as I have had this number for over 13 years hence my concern is that people are trying to contact and just getting nothing..
I really hope we can get this resolved asap because I want to hear from my kids and family as well and most of all ,maybe calls for poaaie employment.
My only number is *** as this is the number to contact me so we can get this sorted please.I am awaiting response in great anticipation
I really hope we can get this resolved asap because I want to hear from my kids and family as well and most of all ,maybe calls for poaaie employment.
My only number is *** as this is the number to contact me so we can get this sorted please.I am awaiting response in great anticipation
RG
Randal G's update05 May 2020, 12:10
Reviewer Update
Hi and I dont have any other number except this as I have had this number for over 13 years hence my concern is that people are trying to contact and just getting nothing..
I really hope we can get this resolved asap because I want to hear from my kids and family as well and most of all ,maybe calls for poaaie employment.
My only number is *** as this is the number to contact me so we can get this sorted please.I am awaiting response in great anticipation
I really hope we can get this resolved asap because I want to hear from my kids and family as well and most of all ,maybe calls for poaaie employment.
My only number is *** as this is the number to contact me so we can get this sorted please.I am awaiting response in great anticipation
RG
Randal G's updateReviewer Update
06 May 2020, 11:37Well this is so unfair that in a time such as this that one should experience such service and be cut of from all communication as if anything can happen to me,how will my family or friends know I am well because no one can even call to ask if I am well.
Sad thing is I have app**** for various positions and I will.be missing out on possible interviews with employers returning to work.
I reiterate that I never mentioned I am not willing to make payment as I am willing, so I just asked a simple request that my line to activated even on pay as you go so I can atleast communicate with my friends and family and also hear from employers..
Yes our economy is in a state, however I am hopeful, however at the current situation with line not even registered, it makes it difficult.
I have not to date received any call with a solution and this happened last week Thursday and today is Wednesday .
It has been so hard not being able to communicate with anyone or receiving a call knowing my kids are ok.
I am seriously broken at this point and also the heartlessness of this situation that no solution has been given to ensure my line is active.
I am just broken at the level of situation .
Sad thing is I have app**** for various positions and I will.be missing out on possible interviews with employers returning to work.
I reiterate that I never mentioned I am not willing to make payment as I am willing, so I just asked a simple request that my line to activated even on pay as you go so I can atleast communicate with my friends and family and also hear from employers..
Yes our economy is in a state, however I am hopeful, however at the current situation with line not even registered, it makes it difficult.
I have not to date received any call with a solution and this happened last week Thursday and today is Wednesday .
It has been so hard not being able to communicate with anyone or receiving a call knowing my kids are ok.
I am seriously broken at this point and also the heartlessness of this situation that no solution has been given to ensure my line is active.
I am just broken at the level of situation .
RG
Randal G's update06 May 2020, 11:37
Reviewer Update
Well this is so unfair that in a time such as this that one should experience such service and be cut of from all communication as if anything can happen to me,how will my family or friends know I am well because no one can even call to ask if I am well.
Sad thing is I have app**** for various positions and I will.be missing out on possible interviews with employers returning to work.
I reiterate that I never mentioned I am not willing to make payment as I am willing, so I just asked a simple request that my line to activated even on pay as you go so I can atleast communicate with my friends and family and also hear from employers..
Yes our economy is in a state, however I am hopeful, however at the current situation with line not even registered, it makes it difficult.
I have not to date received any call with a solution and this happened last week Thursday and today is Wednesday .
It has been so hard not being able to communicate with anyone or receiving a call knowing my kids are ok.
I am seriously broken at this point and also the heartlessness of this situation that no solution has been given to ensure my line is active.
I am just broken at the level of situation .
Sad thing is I have app**** for various positions and I will.be missing out on possible interviews with employers returning to work.
I reiterate that I never mentioned I am not willing to make payment as I am willing, so I just asked a simple request that my line to activated even on pay as you go so I can atleast communicate with my friends and family and also hear from employers..
Yes our economy is in a state, however I am hopeful, however at the current situation with line not even registered, it makes it difficult.
I have not to date received any call with a solution and this happened last week Thursday and today is Wednesday .
It has been so hard not being able to communicate with anyone or receiving a call knowing my kids are ok.
I am seriously broken at this point and also the heartlessness of this situation that no solution has been given to ensure my line is active.
I am just broken at the level of situation .
RG
Randal G's updateReviewer Update
07 May 2020, 12:32I have never been so discussed in a service provider because it has been a week now that I have not had a call from cell c regarding connecting my number.
I received a response that I must provide a alternate number and gave them my number and to date, I have not been called from.Cell c to sort this matter out and I think I am loosing possible employment because I think you discontinued my number and I think I must seek legal advise now as I have been in isolation for a week with no one to call and hear i am ok or so as no calls are allowed as I cant even call cell c.
I am disgraced in your service that you dont have the decency to call me and sort this matter out as your customer service is the worse ever.
I have not heard from my friends and family and you could not even care because you communicate with your families and could not be bothered if I have with my family.
I though customer service is priority and yet you cant even call.me to say how we can manage this.
You are a disgrace
I received a response that I must provide a alternate number and gave them my number and to date, I have not been called from.Cell c to sort this matter out and I think I am loosing possible employment because I think you discontinued my number and I think I must seek legal advise now as I have been in isolation for a week with no one to call and hear i am ok or so as no calls are allowed as I cant even call cell c.
I am disgraced in your service that you dont have the decency to call me and sort this matter out as your customer service is the worse ever.
I have not heard from my friends and family and you could not even care because you communicate with your families and could not be bothered if I have with my family.
I though customer service is priority and yet you cant even call.me to say how we can manage this.
You are a disgrace
RG
Randal G's update07 May 2020, 12:32
Reviewer Update
I have never been so discussed in a service provider because it has been a week now that I have not had a call from cell c regarding connecting my number.
I received a response that I must provide a alternate number and gave them my number and to date, I have not been called from.Cell c to sort this matter out and I think I am loosing possible employment because I think you discontinued my number and I think I must seek legal advise now as I have been in isolation for a week with no one to call and hear i am ok or so as no calls are allowed as I cant even call cell c.
I am disgraced in your service that you dont have the decency to call me and sort this matter out as your customer service is the worse ever.
I have not heard from my friends and family and you could not even care because you communicate with your families and could not be bothered if I have with my family.
I though customer service is priority and yet you cant even call.me to say how we can manage this.
You are a disgrace
I received a response that I must provide a alternate number and gave them my number and to date, I have not been called from.Cell c to sort this matter out and I think I am loosing possible employment because I think you discontinued my number and I think I must seek legal advise now as I have been in isolation for a week with no one to call and hear i am ok or so as no calls are allowed as I cant even call cell c.
I am disgraced in your service that you dont have the decency to call me and sort this matter out as your customer service is the worse ever.
I have not heard from my friends and family and you could not even care because you communicate with your families and could not be bothered if I have with my family.
I though customer service is priority and yet you cant even call.me to say how we can manage this.
You are a disgrace
RG
Randal G's updateReviewer Update
09 May 2020, 09:37It was been over a week and I just come from Cell C store in Cresta and no help at all as the department is closed that needs to assist.
I spoke to a Consultant last week and was promised that this has been escalated to the proper department and to.date,I have not received a call from Cell c and still left in the dark with no communication.
I have to risk my life and other peoples with asking if I can make a call or use wifi .
You are a disgrace to me serious after all these years I have been a faithful customer .
My line was permanently disconnected without my consent because I skipped payments yet I made payment and sent proof and still no resolution.
Customer service horrible and worst ever I have experience in this time ..
I am highly disgraced and disappointed in your manner how this matter has been dealt with..
Your absolute silence and no response has played loud .
Thank you
I spoke to a Consultant last week and was promised that this has been escalated to the proper department and to.date,I have not received a call from Cell c and still left in the dark with no communication.
I have to risk my life and other peoples with asking if I can make a call or use wifi .
You are a disgrace to me serious after all these years I have been a faithful customer .
My line was permanently disconnected without my consent because I skipped payments yet I made payment and sent proof and still no resolution.
Customer service horrible and worst ever I have experience in this time ..
I am highly disgraced and disappointed in your manner how this matter has been dealt with..
Your absolute silence and no response has played loud .
Thank you
RG
Randal G's update09 May 2020, 09:37
Reviewer Update
It was been over a week and I just come from Cell C store in Cresta and no help at all as the department is closed that needs to assist.
I spoke to a Consultant last week and was promised that this has been escalated to the proper department and to.date,I have not received a call from Cell c and still left in the dark with no communication.
I have to risk my life and other peoples with asking if I can make a call or use wifi .
You are a disgrace to me serious after all these years I have been a faithful customer .
My line was permanently disconnected without my consent because I skipped payments yet I made payment and sent proof and still no resolution.
Customer service horrible and worst ever I have experience in this time ..
I am highly disgraced and disappointed in your manner how this matter has been dealt with..
Your absolute silence and no response has played loud .
Thank you
I spoke to a Consultant last week and was promised that this has been escalated to the proper department and to.date,I have not received a call from Cell c and still left in the dark with no communication.
I have to risk my life and other peoples with asking if I can make a call or use wifi .
You are a disgrace to me serious after all these years I have been a faithful customer .
My line was permanently disconnected without my consent because I skipped payments yet I made payment and sent proof and still no resolution.
Customer service horrible and worst ever I have experience in this time ..
I am highly disgraced and disappointed in your manner how this matter has been dealt with..
Your absolute silence and no response has played loud .
Thank you