is this the worst customer service of the year?

Be ware when taking out a contract with these people. Firstly, I had a basic contract, limited to not overextend by financial block.. When the contact expired, cell C just upped the value of the contract, with no notification. (data sim modem) I just thought we have bad signal, and we did try and use it every now and then, obviously now I know it is due to the fin block. I eventually found it out, trying to use it in another area, that it does not work. needless to say, our lovely friends at cell c, just happily took the money, not engaging the customer at all on the fact that they changed a contract on their side. Their excuse- The modem that we can not access, would have a received an SMS... Well, not sure who in the world reads sms on a modem. Anyway, in stead of saying, sir, we can credit you the value you paid for nothing, if you took another contract with us, they refuse to let me cancel the contract as apparently I failed a security question. Wait for it... because they loaded my address in correctly. So now the stores tell me to call the call desk and the call desk tell me to go to a store. Be warned, it is HELL to deal with this company. Cell C Customer care - irritation they deal with in order to see how they can prolong expired contracts...