IS THERE EVEN A CANCELLATION DEPARTMENT AT CELL C OR IS THIS JUST SOME SICK JOKE?!

IS THERE EVEN A CANCELLATION DEPARTMENT AT CELL C OR IS THIS JUST SOME SICK JOKE?! I HAVE BEEN TRYING TO CANCEL A CONTRACT FOR A PHONE I BOUGHT FOR MY MOM AT CELL C FOR THE PAST 6 MONTHS AFTER SHE PASSED AWAY. DO YOU HEAR ME? 6 MONTHS! AND EVERY SINGLE TIME I CALL CUSTOMER CARE, I GET THROWN AROUND LIKE SOME KIND OF PING-PONG BALL! THEY REDIRECT ME TO 084-143, AND THEN WHAT? SOMEONE ASKS ME A BUNCH OF SECURITY QUESTIONS, ONLY TO TRANSFER ME TO A NUMBER THAT RINGS FOREVER UNTIL THE CALL JUST DROPS! THIS IS THE SAME NIGHTMARE OVER AND OVER AGAIN! I AM DONE WITH THIS! I WAS IN A DEVICE AND DATA CONTRACT FOR A GALAXY PHONE, AND I’VE ALREADY PAID OFF THE DEVICE! NOW I’M STUCK WITH A DATA CONTRACT I DON’T EVEN WANT OR USE!

AND WHAT DO THEY DO INSTEAD OF HELPING ME? THEY KEEP *****ING FROM MY BANK ACCOUNT! THEY CHANGE REFERENCE NUMBERS, DEBIT WHATEVER THEY FEEL LIKE, AND NOW THEY’VE EVEN SWITCHED TO A STOP ORDER WITHOUT MY CONSENT! I DIDN’T SIGN ANYTHING! HOW IS THIS LEGAL?! HOW IS THIS OKAY?!

I AM BEGGING YOU, CELL C, TO CANCEL THIS CONTRACT AND STAY THE HELL AWAY FROM MY BANK ACCOUNT! I AM DONE BEING TREATED LIKE THIS! IF THIS DOESN’T GET RESOLVED, I AM TAKING THIS STRAIGHT TO THE SMALL CLAIMS COURT! THIS IS UNACCEPTABLE! I AM CRYING, I AM ANGRY, AND I AM DONE WITH YOUR UNPROFESSIONAL, HEARTLESS EXCUSE FOR CUSTOMER SERVICE! FIX THIS NOW, OR I WILL MAKE SURE EVERYONE KNOWS HOW YOU TREAT YOUR CUSTOMER