Is there anyone competent at Cell C??????

Please note that I have sent 53 emails to various people over the last 16 days. The last person was called Vanessa in accounts. She promised to phone me back but did not. This is the norm at Cell C. I had the same problem when I took out the old contracts 2 years ago. One department does not know what the other is doing. A very painful migration to a new package!!

Absolute nonsense. At 15:55pm I received 2 phone calls. I answered and no one was on the line. I emailed immediately and gave Palesa two other land line numbers. I got no call back. She obviously went home at 16:00pm. what a disgrace!

No phone call. No response. This is a 10 minute job for any competent person in the accounts department. Just simply pathetic service from CellC.

This email is from the lady in the fibre department that handled the complete migration from business to fibre (an absolute con artist who works on commission and is trying to cover her tracks) From her: Thank you for being patient while I waited for feedback on your enquiry. The old contract on the 062......... number was deactivated as per the cancellation request you sent. The contract was deactivated on the 4th of Jan and as per the normal business rules, on the 1st you received your old benefits which (when the connector benefits were loaded) were still applicable. You will be charged only a pro-rata for that old contract as it was only active from the 1st till the 4th of January. Next month those old won’t be loaded as you no longer have that old contract. When we were changing the contract to connector we had to give you your benefits as by law they are yours. We apologise for the confusion that we created. My response: You are back pedalling and talking absolute nonsense. I cancelled on 29/11. You said I had to carry on with the benefits until the end of December (we had to give one month’s notice as per the contract). At the end of December the service would stop. You said to business that they must keep my two numbers on hold and after the fibre service starts on the 4th of January, you would transfer my numbers to the fibre package and get them working on the 5th. Well none of this happened. On the 1st of Jan I had no phone service which was absolutely correct. So don’t tell me that they continued the service on a pro-rata basis (Absolute nonsense). Only by the 10th did we have phones!!! Why would they send me a bill for R2119-00 if I was billed pro-rata. You are talking absolute ******* and making me annoyed. I am going to go right-up to your MD about the run around you have put me through and lack of s****s all of you have. I am now dealing with Lionel. He has been a great help and agrees with me that this is a simple issue that should not take 18 days to sort out. He has emailed me and phoned me back. well done Lionel.

I still cannot understand why only the social media person has phoned me. Why has a manager in the accounts department not phoned me??? 18 days of trying to sort out a simple issue. Wow!!!