IS THERE ANYBODY WORKING A CELL C????????????????????

I called Cell C on Monday 31/08/2020 to upgrade my contract. I spent over 1/2 hour on the phone, agreed to all the terms and conditions and was told my phone would be delivered within 3-6 days. I called on Friday 04/08/2020 to enquire when i will receive my new phone and was told THERE IS NO RECORD ON THE SYSTEM THAT I UPGRADED????? The consultant Palesa apologised and continued to assist me. I spent another half an hour on the phone completing the upgrade and was told that this will be priority and she will make sure i get my new phone delivered today. I called this morning and I WAS TOLD THERE IS NO RECORD OF ME UPGRADING ON THE SYSTEM?????????????????? I spoke to Rosy and she said she would get Palesa to call me to let me know what is going on with my upgrade. I have heard nothing from nobody!! I am so utterly fed up with this and the ****py service from Cell C!!!!!!!!!!!!!!!!!!!!! Should i now spend another hour on the phone RE ordering my upgrade?????? This is total BS!!!!!! I presume somebody will call me back now and i will have to go through the whole thing AGAIN?!!!!