Is Good Service Hanging Up on Your Customers?

<p>Tahira from your Call Centre ( ********** ) just called me 06-12-2016 @ 09:15. The service and lack of professionalism is shocking!</p> <p>Firstly, when I picked up the call I had to listen to waiting music - who calls someone and then puts them on hold, making them listen to 15 seconds of gawd-awful music?</p> <p>She finally picked up the call on her side, addressed me incorrectly, and then queried my contract status.</p> <p>When I asked her why I had been put on hold when they are calling me, she hung up on me!!! What unprofessional, shocking, disgusting service!!! How can you employ call centre agents who smear your name like this?!</p> <p>Also, how come I keep getting these "upgrade" calls? Is there no record on your system on my account that indicates that I have already been contacted about this?</p>