NS
Norris S
1 reviews | Active since Nov 2020
30 Jun 2021, 13:04
Is Cell C online purchases a ****?
I recently purchased a router on the Cell C website and paid for it via their website portal (the money was taken from my bank account) and to date hereof have not received my product. Their online parcel tracking service only tells me that the order has been received and is being processed, nothing else. I tried calling the 084 145 number to find out whats happening to my order and was literally transferred to 10 different people, before I was cut off after 45 minutes on the call. I have sent various emails to all their customer service email addresses and/or help desks, with no response from them.
It seems like they are just going to keep my money and not provide the ordered router.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
30 Jun 2021, 14:47Good day Norris
Thank you for getting in touch with us regarding your query.
Please send us a private reply with your ID number and order number.
We will follow up and advise.
^YM
Thank you for getting in touch with us regarding your query.
Please send us a private reply with your ID number and order number.
We will follow up and advise.
^YM
Cell C's reply30 Jun 2021, 14:47
Official
Good day Norris
Thank you for getting in touch with us regarding your query.
Please send us a private reply with your ID number and order number.
We will follow up and advise.
^YM
Thank you for getting in touch with us regarding your query.
Please send us a private reply with your ID number and order number.
We will follow up and advise.
^YM
NS
Norris S's updateReviewer Update
01 Jul 2021, 14:53On this portal Cell C asked me to send them full details of the transaction in question, which I did yesterday afternoon at 15h02 in a Private Reply, as requested. Despite reminding them at 13h02 that I have not had any feedback yet I still have not heard anything from them.
On the emails sent to their Customer Service department I keep getting return emails that the complaint has been resolved.
How can the complaint be resolved if nobody has ever contacted me, I still have not received my paid for product and/or a refund was received.
IE: Cell C is *****ing my money and does not even bother to respond to any of my numerous queries.
It would thus seem that the only option left to me is to go to my local police station tomorrow morning and lay a charge of theft against Cell C and it's CEO Douglas Craigie Stevenson and further, seeing that I own and run a legal consulting business, I will then instruct one of the senior advocates that work for me, to start legal proceedings against Cell C for the recovery of my money (plus legal expenses).
On the emails sent to their Customer Service department I keep getting return emails that the complaint has been resolved.
How can the complaint be resolved if nobody has ever contacted me, I still have not received my paid for product and/or a refund was received.
IE: Cell C is *****ing my money and does not even bother to respond to any of my numerous queries.
It would thus seem that the only option left to me is to go to my local police station tomorrow morning and lay a charge of theft against Cell C and it's CEO Douglas Craigie Stevenson and further, seeing that I own and run a legal consulting business, I will then instruct one of the senior advocates that work for me, to start legal proceedings against Cell C for the recovery of my money (plus legal expenses).
NS
Norris S's update01 Jul 2021, 14:53
Reviewer Update
On this portal Cell C asked me to send them full details of the transaction in question, which I did yesterday afternoon at 15h02 in a Private Reply, as requested. Despite reminding them at 13h02 that I have not had any feedback yet I still have not heard anything from them.
On the emails sent to their Customer Service department I keep getting return emails that the complaint has been resolved.
How can the complaint be resolved if nobody has ever contacted me, I still have not received my paid for product and/or a refund was received.
IE: Cell C is *****ing my money and does not even bother to respond to any of my numerous queries.
It would thus seem that the only option left to me is to go to my local police station tomorrow morning and lay a charge of theft against Cell C and it's CEO Douglas Craigie Stevenson and further, seeing that I own and run a legal consulting business, I will then instruct one of the senior advocates that work for me, to start legal proceedings against Cell C for the recovery of my money (plus legal expenses).
On the emails sent to their Customer Service department I keep getting return emails that the complaint has been resolved.
How can the complaint be resolved if nobody has ever contacted me, I still have not received my paid for product and/or a refund was received.
IE: Cell C is *****ing my money and does not even bother to respond to any of my numerous queries.
It would thus seem that the only option left to me is to go to my local police station tomorrow morning and lay a charge of theft against Cell C and it's CEO Douglas Craigie Stevenson and further, seeing that I own and run a legal consulting business, I will then instruct one of the senior advocates that work for me, to start legal proceedings against Cell C for the recovery of my money (plus legal expenses).
NS
Norris S's updateReviewer Update
20 Jul 2021, 15:43It's taken awhile for me to respond to the return reply/service I received from Cell C.
On Friday, 09 July 2021, I received my purchased product, delivered directly to my door by a Cell C representative, with an complimentary gift/marketing hamper include. I appreciate the eventual speedy response, once I contacted Cell C upper management with my complaint, but all this fuss could have been avoided, if only your online purchase platform worked as it should. But thanks anyway for my goods.
On Friday, 09 July 2021, I received my purchased product, delivered directly to my door by a Cell C representative, with an complimentary gift/marketing hamper include. I appreciate the eventual speedy response, once I contacted Cell C upper management with my complaint, but all this fuss could have been avoided, if only your online purchase platform worked as it should. But thanks anyway for my goods.
NS
Norris S's update20 Jul 2021, 15:43
Reviewer Update
It's taken awhile for me to respond to the return reply/service I received from Cell C.
On Friday, 09 July 2021, I received my purchased product, delivered directly to my door by a Cell C representative, with an complimentary gift/marketing hamper include. I appreciate the eventual speedy response, once I contacted Cell C upper management with my complaint, but all this fuss could have been avoided, if only your online purchase platform worked as it should. But thanks anyway for my goods.
On Friday, 09 July 2021, I received my purchased product, delivered directly to my door by a Cell C representative, with an complimentary gift/marketing hamper include. I appreciate the eventual speedy response, once I contacted Cell C upper management with my complaint, but all this fuss could have been avoided, if only your online purchase platform worked as it should. But thanks anyway for my goods.