Is Cell C now a **** too!

I changed my bank and asked Cell C to update my profile and gave the Customer Service consultant my new banking details. Monthend they debuted the old bank which bounced back. Went to the branch in Rosebank and spoke to a lady who told me she has updated my banking details but will only debit 28 July. I then paid the outstanding amount of R1,098 (11 June 2018) I had to call the Customer centre for them to reconnect my contract line, which they did. Today (15 June 2018) Cell C debits another R1,098 from my new bank. I called the Customer centre and spoke to a rude Nonkululeko who wasn’t even bothered to listen to what I had to say. I then asked to speak to someone else and I was put to Roxane, who at least listened and asked me to send my proof of payment to her email address and she’ll look into the mater and calm me. I’m still waiting for the call even now. ☹️ That money was budgeted for my week’s travel and had to cancel my trip because of that. I’m worried at how Cell C just debits irregularly amounts at anytime and still tell you that their system shows that I owe money. The uneducated ********s staff at the Rosebank shop are just disgusting. I don’t want a credit into my next month installment, I need my money/refund! And stop treating customers like they don’t know what they are talking about.. we’re not lunatics. We pay for these services...