CS
Charles S

1 reviews | Active since May 2011

05 Feb 2015, 12:58

Is Cell C Load shedding

We have complained about the lack of coverage in the Northcliff/ Fairland area for months. My offices are situated in northcliff and my home in Fairland. Most days there is no coverage in these areas. It is so bad that I have gone out and bought pay as you go phones for my staff so that they can contact our clients. These are from VODACOM and always have coverage.<br> I also find that the VODACOM phones have coverage in other areas such as the N3 highway, Muldersdrift Howick etcwhereas CellC doesn't.<br> Why must I pay foe a fancy smartphone that doesn'rt work whereas a VODACOM phone does? <br> I a, logging this on Helopeter as the call to CellC technical department was dropped before I could discuss the problem and I had no intention of hangoing on for another 45minutes to speak to the Customer Service

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Replies (1)
Cell C
Cell C's reply05 Feb 2015, 13:09
Official
Hello charl345,

Thank you for notifying us of the above.

We apologize for the poor network signal you have been experiencing. We have requested one of the consultants in the escalations team to liaise with our network team and advise on a way forward. Do expect communication soon.

Regards
Cell C | PN

Best regards,