Is a Change of Ownership that Difficult

On Saturday, 26 September 2015 I visited Ladysmith branch to do a change of ownership of a contract number from my name to my sister. <br> <br> Sean from that branch verified that she was approved and took copies of the necessary documents. (My sister had come down from Johannesburg & we travelled 70km to Ladysmith from Bergville - as this is the nearest branch, in order to do this change). After spending much time there, confirmed that another bank statement & payslip was required as the first one was not for a full month. We therefore waited another month in order to get these documents. I e-mailed them to Sean on the 26th of October.<br> <br> I contacted call centre (Ryan) on Saturday 31st and confirmed that no change had been made. I tried to contact Sean telephonically & left a message but got no call back. I phoned the branch last week Monday & he is away in Durban.<br> <br> I received an e-mail from Sean on the 3rd November stating that the transfer would be done by that day. I phoned the call centre on the 4th & was told it would be effective on the 5th.<br> <br> Today still not done. 40 minutes on phone with Cell C, transferred from dept to dept. Cust Serv phoned branch. Sean not in.