Irritated by Inactive Sim-topped by rude consultant

I upgraded my phone on my second contract about two weeks back of which I was assured that my benefits will be credited monthly and I did mention that my Sim has been inactive for a while. Till today I have an inactive Sim card. I reiterated to your consultant (Karbo) today that I have not used my Sim for a while and I would not know my last dialed call or contacts on Sim but she rudely summarized it for me and told me that 'that's what I'm supposed to know and I will be forfeiting my benefits as per your' business rules' . My question is why was the upgrade done on an inactive simcard if i basically won't be able to perform a simswap or perhaps be given the option to take up an additional Sim so I can atleast not throw money in the drain?