LM
Lindiwe M

1 reviews | Active since Nov 2023

30 Jul 2024, 16:56

Irritated beyond words

Very irritated, very disappointed but far from surprised...Cell C, I thought our business was concluded in 2023. My mistake was accepting your apologies & believing what you had promised.

Last week, your sales contacted me to sell me a contract. I told them, I could not do business with your company. It seems I was right.

I received a call from an attorney's office about the very same account. I am over this, I cannot & will not, be caught in this cycle of inefficiency & incompetence. You need to get your act together & resolve this.

I have already sent an email to you & contacted the social media consultant I dealt with. But for all I know she could have left your company, having to deal with thousands of customers that have been done wrong, by your company.

I want a resolution. Lindiwe Mohale

0
Replies (2)
Cell C
Cell C's reply30 Jul 2024, 17:12
Official
Dear Lindiwe Mohale,

Thank you for bringing this to our attention. 

We sincerely apologize for the inconvenience and frustration this situation has caused you. We understand that you were contacted regarding an account that has been closed, and we are sorry for any distress this has caused. We take your concerns very seriously and are committed to resolving this matter as swiftly as possible.

Our team will review your account and investigate why you were contacted by the attorneys. We will ensure that your concerns are addressed and that appropriate actions are taken to prevent this from happening again. We have escalated the matter to our Support Team who will contact you within 24-48 working hours. 

Regards,
Cell C | GN

Best regards,

Cell C
Cell C's reply31 Jul 2024, 13:32
Official
Dear Lindiwe Mohale,

Our Team was unable to reach you. Please provide an alternative contact number or a suitable time for them to call.

Regards
Cell C | TG

Best regards,