Ironically disgusting Service PART 2

So here we are. 2 weeks after my previous report on hello peter. I was contacted by cell c direct and was asked what I wanted for the situation to be resolved. I made it clear that I want to take out a new line contract for the giga 20 deal at R199 which has been advertised to me. The consultant told me someone from sales would call and that we will proceed from there. So the agent called and as expected asked me to repeat everything. I passed all the telephonic tests and was told that my contract is approved once again and that I will receive delivery within 3 to 7 working days free on their recorded phone call. I waited patiently as requested but no delivery took place. On the 7th working day I decided to call cell c to inquire but was on hold for 15 to 30 min until I decided to send an email. Someone else called and I explained I wanted to speak to one of the 2 consultants who assisted me after my first report. I was then told that my contract is not approved as cell c is waiting for some documentation from me. Despite having sent everything and more either physically or via email to the glen branch I am disgusted that No-one bothered to call and tell me that this was the status