1 reviews | Active since Sept 2016

21 Sept 2016, 11:20

irked to the max

<p>so I took a phone contract with cell c about three months ago, I was to pay R189 per month and I would get R100 at the begining of each month that I could use any way I wanted. for the past two months( September being the third, I will be charged R217) I have been paying more than R200, I called the call centre and I was told the reason they charge me more per month is because I used the R100 I get every month to buy data, I'm apparently supposed to only make calls with the money Not buy data, Cell c is basically charging me more per month for using my own money. Nobody said anything to me about not using the R100 on data and I find it ridiculous that I cant use my own airtime to buy data.</p> <p> </p>

0
Replies (3)
Cell C
Cell C's reply21 Sept 2016, 11:49
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply22 Sept 2016, 07:44
Official

Theodorah could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply22 Sept 2016, 07:47
Official

Theodorah has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,