iPHONE & CELL C Service & Repair complaint

<p>On the 6th Feb 2017, I took my girlfriends IPhone to Cell C as the phone was overheating. They booked the phone in and advised me that repairs would be two to three weeks. After having the phone for about a week, they discovered that the "Find my IPhone" app was enabled. They contacted me and requested that the app be disabled as they could not work on the phone. My girlfriend logged on to iCloud and deactivated the app, however the phone needed to connect to Wi-Fi in order for the deactivation to be completed. The phone went through for repairs for the duration of 3 weeks. I kept contacting Cell C for an update as they were not keeping me updated. A day before the phone was delivered back to the store, a note was left of the system stating that the phone is irreparable. I went to the store to find out what is happening, only to find out that they still could not work on the phone as the “Find my Iphone” app was still enabled. My girlfriend logged back onto iCloud and screen shot the notification that the phone was to connect to the internet for the deactivation to be completed. The store manager took the phone back in together with the sim card and advised me that it would be done in two days. Its now going onto two weeks and still nothing. I go to the store daily and there is no update. They now say that they are waiting for the courier company RAM to deliver. I have no idea if the phone was repaired or not and what is going on.</p> <p> </p> <p> </p>