BM
Bongekile M

1 reviews | Active since Feb 2016

03 Feb 2016, 20:12

Iphone 6s on repairs for 21days

Helllow Peter... My name is Bongekile Mabuya i have a contract with Cell c ,i took an iphone 6s around 11November 2015... It been 79days which is 2months and 17days... Iphone 6s went off around 7:25am in the morning thinking maybe its a battery even though it 41% my battery level at that time..I charged my phone hoping it will show signal that its charging unfortunately no signal.. I sent it back to cell c, i was hoping they will give me an alternative phone to use for they said i must wait for 21days thats too long without a phone... The months are still early for a faulty on my phone.. I cant continue paying for a phone that is already been on repairs for 2years, what if something \another fault again regards to phone \" how will i tackle that again. I have no phone with no internet i had to buy those R100 cheap phones to receive calls.... <br> ?<br> "

0
Replies (1)
Cell C
Cell C's reply05 Feb 2016, 07:52
Official
Hello Penelope5,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN