iPhone 11 "Waiting list"

Hi Cell C.

I have had the same cell phone contract with you for over 10 years. This October, the retention department phoned me to offer me the iPhone. After processing the upgrade together I was told the phone would be delivered in 3-5 working days. That was three weeks ago. Every few days I phone to follow up and am told something different. Mostly I am told you are expecting stock later that day. But other times I am told that the supplier has a back log and once I was told that Apple require a large order in order to commit to shipping which means we are made to pre-order to get the numbers up and then patiently be put on a waiting list with no time horizon in sight. The iStore have phones available, ready to ship so I am confused as to why pre-ordered phones are being delayed but cash buyers have the option to purchase a phone immediately from the iStore. Surely that means that the is a availability, just not for Cell C customers? I am told that phones are coming in in batched of 5 or 10 at a time and that I am on a waiting list of around 300 clients. But no one can tell me what number i am on that list or when the next batch will arrive. Today I was told that yes I could cancel my contract and go to a provider who could provide me with a phone. Should I instead cancel my 10 year + old contract???? Again, the phone was offered to me! I didn't phone to order a new phone, Cell C contacted me and offered it to me!