INVOICE WRONG
I have been a customer with cell c for 8 years. I have 6 contracts and always pay my account. I noticed a week ago that my invoice was wrong. I sent a proof of payment and my account is still not updated. My debit order is due in a few days. I have been phoning and everytime they say it will take 48 hours. Now just imagine how I will struggle to get my money back when that debit order goes off wrongly. There was also no supervisor or manager available to speak to.
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Cell C's replyOfficial
17 Jun 2021, 15:44Good day Juanita
Thank you for reaching out to us.
We regret to hear of the unpleasant experience you have received.
Please respond via private reply with your ID number and advise which address your proof of payment was sent to.
We would like to assist.
^YM
Thank you for reaching out to us.
We regret to hear of the unpleasant experience you have received.
Please respond via private reply with your ID number and advise which address your proof of payment was sent to.
We would like to assist.
^YM
Best regards,
Cell C's reply17 Jun 2021, 15:44
Official
Good day Juanita
Thank you for reaching out to us.
We regret to hear of the unpleasant experience you have received.
Please respond via private reply with your ID number and advise which address your proof of payment was sent to.
We would like to assist.
^YM
Thank you for reaching out to us.
We regret to hear of the unpleasant experience you have received.
Please respond via private reply with your ID number and advise which address your proof of payment was sent to.
We would like to assist.
^YM
Best regards,