1 reviews | Active since Dec 2015
Invoice Slip
<p>Hi, i purchased a apple iphone contract phone with you guys last year. The application for the contract was done via telephone, when i received the phone there was a invoice for proof of purchase of the phone. The issue now is the software for the phone crashed and i had to go to apple to get it rebooted, they stated that they wont be able to do this without the proof of purchase. I recently moved houses and i lost the proof of purchase and the copy of the contract, i called cell c customer care to ask them for a solution to this problem, i spoke to a agent named Zenzele from the DBN branch, he told me he would have someone call me and send me the invoice within 4 hours, 6 days later i still havent received the invoice nor the copy of my contract. Please get someone to contact me ASAP as i won't be paying for a phone i am unable to use. since my phone is useless at this moment i had to get an alternative number - ********** . please contact me and let me know when you will be able to email me the proof of purchase.</p>
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | DA
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | DA
Palesa has been in contact with you and provided you with the neccesary documents.
Regards
Cell C | DA
Palesa has been in contact with you and provided you with the neccesary documents.
Regards
Cell C | DA
