Invoice query - dishonest agents -it has ***** and lies written all over!

Good Day,

I've submitted an email about a week ago with no response, not even an automatic response mail to

The subject of the mail is;

Invoice query - Call reference *** Case reference number: *** - cell phone number *061*651*6638*

I could paste on the whole mail, but best you locate and read. This post is only because there has been no feedback from you guys as I feel that my query wasn't logged (just a feeling)

Below are the details of that consultant who wasn't the least bit helpful - I'm even doubting that the details provided by her below are valid but I'm sure you will validate it.

I will only agree to allow the payment of R424.21 to get debited and thereafter you should terminate this homeconecta agreement as of the 1st of April 2023. I would like confirmation of this via email and if this is refused, we can go the legal route and would prefer that I deal with someone from your legal team and no one from customer services. My statements tell a different story in terms of contract agreement, it don't state that it's 24months on my statement, there's no countdown on months remaining on my contract to give indication that there's a duration of this agreement, my initial sales call indicated that this is a month to month contract and I know that your consultant was dishonest with the information she was giving me and also request formal feedback on the last agent who I spoke to, Portia Mukalapa.

Portia Mukalapa Call reference *** Thabang. Supervisor.

Case reference number: ***

I eagerly await to see an honest response.